Terms and Conditions

Conditions of Use

Thank you for shopping at dooleysflowers.ie online.

Dooleysflowers.ie online is the online store of Dooleys Florists, Athlone. Dooleys Florists operate a number of stores in Athlone, Co. Westmeath Ireland and have done so since 1978. Below are set out the terms and conditions of use of our website. Your use of this site is subject to your acceptance of these terms and conditions and you should read them carefully and understand them before you use our site.

It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. Alcohol will not be delivered to any person under the age of 18 nor it will be left at any address to any person under the age of 18. Should you wish to send a gift containing alcohol it is your responsibility to ensure that there is a person over 18 at the delivery address to receive the gift.

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

Prices are VAT inclusive but do not include delivery. You will be advised of the delivery charge before your confirm your order. The delivery charge relates to the first attempted delivery. In the event that the recipient is not at the delivery address dooleysflowers.ie will leave a note to say that we have attempted to make a delivery. The recipient may then call dooleysflowers.ie to arrange a more suitable delivery time.

Any complaints regarding the quality or freshness of flowers received must be made to dooleysflowers.ie within 24 hours of delivery.

All payments on this website are made using the Paypal portal. Through your use of Paypal as a payment portal you must also accept their terms and conditions. Paypal accept all major credit cards. Paypal is currently the only means of paying for product from this website. Paypal accepts payments from registered paypal account holders and also from major credit cards. If you wish to pay by lasercard, please phone our shop directly on +353 (0) 9064 94769 or +353 (0) 906494752 and we will be pleased to expedite your order.

Delivery is charged at a set fee for all deliveries

Referrals to Interflora
On purchasing gifts on our website for delivery to an area outside of our delivery area, your order may be passed to Interflora. In the case of Interflora fulfilling your order, the recipient will receive an equivalent Interflora gift and you will be bound by the terms and conditions of Interflora for this order.

Your intended delivery date will be confirmed in your email order confirmation. We will process orders received on Sundays or Public Holidays the next working day.

Orders may be cancelled up to 3 days before the intended delivery date. Orders must be cancelled by telephone by contacting us on +353 (0) 90 6494769. You will receive a refund within 14 days of the date of cancellation.

Dooleyflowers.ie will hold details of all orders excluding credit card details. Dooleysflowers.ie may keep the details of senders and recipients email addresses, name, telephone numbers, addresses and directions to use in future orders or should dooleysflowers.ie need to contact you or the recipient. Dooleysflowers.ie will under no circumstances pass these details on to a third party.

Privacy Notice

Our Commitment To Privacy
Your privacy is very important to us at dooleysflowers.ie and we wish you to know that we clearly understand our obligations to you as set out in the Data Protection Acts 1988 and 2002. To better protect your privacy, dooleysflowers.ie provides this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we have made a link to it available on our homepage and at every point where personally identifiable information may be requested.

Information We Collect
This notice applies to all information collected or submitted on the dooleysflowers.ie web site. All information marked with an asterisk (*) is required for a particular service.

Your IP address may also be logged. IP addresses may be used in fraud prevention and/or to prosecute perpetrators of fraud or other abuses.

On some pages, you may order products, make requests, and register to receive materials. The information collected for these sections is strictly confidential and only shared with shippers, payment processors and/or selected partners as needed. The types of personal information collected at these pages are:

• Your Name*
• Billing and Shipping Address(es)*
• Email Address*
• Phone Number*

We never collect any credit card details online, these transactions take place between you and paypal on a secure server.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. The information collected for these sections is strictly confidential and only shared with shippers as needed. In this circumstance, the types of personal information collected are:

• Recipient’s Name*
• Recipient’s Address*
• Phone Number*

The Way We Use Information
Dooleysflowers.ie uses the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Dooleysflowers.ie uses the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Dooleysflowers.ie uses return email addresses to answer queries which dooleysflowers.ie receives. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with the dooleysflowers.ie web site if you would like to receive newsletters and/or use our other services.

Finally, dooleysflowers.ie never uses or shares the personally identifiable information provided to us without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, dooleysflowers.ie has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information dooleysflowers.ie collects online.

Our Cookies Policy

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows. Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the features of our site. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

During the course of any visit to our website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Cookies allow us to remember your login name and purchase preferences so that we can set up the site to better suit your specific needs.

How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that dooleysflowers.ie collects online and maintains by logging in and clicking on ‘Sign In’ on the top of each page. We use this procedure to better safeguard your information.

How To Contact Us:
Should you have other questions or concerns about these privacy policies, please email us on the email address that appears on our contact page.